Full Circle buy-back scheme

Full Circle

At skinflint, a vintage light is a light for life. So as well as offering a lifetime guarantee that includes repairs, our Full Circle buy-back scheme also gives you the opportunity to trade-in your skinflint lights in exchange for a 50% credit towards a future purchase. Returned lights are then restored and certified by our experts and placed back into the market. This is our commitment to sustainability through Product Circularity, keeping lights out of landfill and in use forever. Here’s how it works.

 

How do I trade in my light?

 

• Please ensure you are confident that you meet all the criteria for trade-in as detailed in our T&Cs before commencing this process.
• Simply notify us of your intention to trade-in your lights by emailing studio@skinflintdesign.com and our team will guide you through the process.
• You will be sent a Full Circle returns form to complete and return with your lights - alternatively you can download one here.
• Please ensure you remove all components and lightbulbs that were not originally purchased from skinflint.
• Then, just safely repackage the item(s) you wish to trade-in, pop the Full-Circle returns form in the box, and return it to us using a professional courier to the address below:
  
  skinflint Ltd
  The Warehouse
  Commercial Road
  Penryn
  Cornwall
  TR10 8AE
  
  
• We will contact you to confirm when your light has been received at our studio.
• When your lights have been reviewed by skinflint and accepted for trade-in, you will be emailed a Credit Note for use on future orders. Simply get in touch with us when you’re ready to redeem it.

 

Can I trade in any light?
Yes, providing the skinflint light(s) are applicable to the Full Circle scheme and are in suitable condition, we will accept trade-in of any of our lights wherever you may be in the world. Please refer to our T&Cs.

 

What condition does my light need to be in?
The vintage light(s) need to be returned to us in the same condition as they were sent - original product labels must not have been removed or damaged, and the lights must not have been modified in any way.

 

What can I use my credit note on?
Credit notes can be redeemed on any other vintage light from us here at www.skinflintdesign.com. Credit notes can not be used on accessories, modifications or shipping costs, or on 3rd party retailers/websites.

 

How long is my credit note valid for?
Credit notes are valid for two years from the date of issue.

 

How do I redeem my credit note?
When your lights have been reviewed by skinflint and accepted for trade-in, you will be emailed a credit note for use on future orders. Simply get in touch with us when you’re ready to redeem your credit.

 

Will you send me packaging for my light?
Here at skinflint we are committed to sustainability and we always encourage you to keep the original packaging your light(s) were sent in, including crates, if you intend to return your lights. Unfortunately, we are unable to send you new packaging to return your light(s) back to us.

 

Can you repair my skinflint light?
At skinflint we stand by every light we sell. That’s why we offer a 25-year warranty on all our products (except light bulbs). We will always attempt to repair or replace (at a reasonable cost) products that are damaged due to accidents or wear and tear. Please contact us to find out more.

 

What happens to the light I trade in?
Vintage light(s) that are traded in are repaired, restored and recertified and placed back into the market ready for resale.

 

My light was purchased via an interior design studio/contractor but I’d like to personally trade it in - is this valid?
Proof of purchase must be supplied in order to trade-in your lights with us, and credit notes can only be issued to the original buyer. Please read our T&Cs for more information.

 

I’d like to trade in one/a number of lights that were part of a larger order - is this ok?
This is fine, simply download our Full Circle returns form and follow the instructions in order to start your trade-in.

 

I’m not in the UK - will you accept my skinflint light for trade in?
Yes, providing the skinflint light(s) are applicable to the Full Circle scheme and are in suitable condition, we will accept trade-in of any of our lights wherever you may be in the world. Please refer to our T&Cs.

 

My light is damaged, can you recycle it for me?
skinflint is WEEE registered and we take full responsibility for any electrical waste we produce. If you are unable to dispose of a damaged fitting that is not applicable for trade-in, please contact us and we will advise what to do.