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Summary of our Terms and Conditions of Supply

Our full Terms and Conditions of Supply are extensive. We know some people like to read documents like this and others don’t. So this document summarises some of the key points detailed in our Terms and Conditions of Supply. It’s not legally binding and is not a substitute for our full Terms and Conditions of Supply (which, if you want to make yourself a flask of coffee and read the whole document, you can find it here!)

 

Contacting us

Please feel free to give the studio a call on 01326 565227 or email us on info@skinflintdesign.com. Alternatively, you can write to us as at:

Skinflint Ltd

The Warehouse
Commercial Road
Penryn
Cornwall
TR10 8AE

 

Our products

The images of the Products shown on our website are for illustrative purposes only.

Unless specified, all products are to be considered as ‘used’. This means that signs of wear are likely to be present. We undertake to mention in the item descriptions only those things that may be considered to be of major structural or aesthetic concern. Of course, we’re happy to supply a detailed condition description for any item on request.

All dimensions and weights stated within product descriptions are approximate.

All original makers’ marks and labelling are to be disregarded. All products – including those originally designed for exterior use – are now for internal use only. IP ratings of products cannot be guaranteed and, as such, all products are to be treated as IP20.

Unless specified, all products are supplied unwired. This enables flexibility of cable colour and length without impacting on an orders delivery timeframe.

The prices on our website are not inclusive of VAT (unless you have selected to display them with VAT.)

The total cost for your order will be confirmed before you place your order.

 

Delivery

The prices on our website are not inclusive of delivery costs (unless you are based in mainland U.K, where standard next day delivery is free)
 

Refunds and guarantee

At Skinflint we like every light we sell. But we do appreciate that sometimes, when it arrives, it’s just not quite right for you. So we offer a money back guarantee on any items that our buyers are not 100% happy with.

The return is subject to the following conditions:

1. The goods are returned in the same condition as they were sent.

2. We receive email notification of your intention to return the goods within 14 days of their arrival, and the goods are returned within 30 days of receipt of purchase.

  • A returns form is included with your order. Please include this with your return. If you wish to cancel your order before delivery, please complete our cancellation form, or contact us using the details above.
  • If you are returning a product because it’s faulty, we will refund you the price of the goods in full (including any delivery charges) and arrange collection and return to ourselves.

3. The items returned must be well packed. Return postage is at the buyer’s cost. Any loss or breakages will be your responsibility and will result in the refund being void. So please obtain the appropriate insurance with your chosen courier when returning the item(s). 

4. Any products modified at the request of the buyer cannot unfortunately be refunded.

5. The items have not been installed or modified in any way.

Subject to the above conditions, refunds are processed by the method of original means of payment unless requested otherwise. When we receive a return, we usually refund your order within 7 days and guarantee to refund it within 14 days.

Please note:

We are unable to offer refunds on any accessories such as power cables or suspension chains that have been cut to order.

We are unable to provide a written guarantee for any of our products.

 

Lost and damaged orders

In the extremely rare and sad event that your order goes missing or is damaged in transit, please email us. Please do not dispose of the damaged goods as we’ll need them to process your complaint. Skinflint must be notified of damaged goods within 24 hours of delivery, and the damaged items returned within 7 days of delivery.

 

Application

By law, we recommend that any electrical goods purchased from Skinflint be installed and certified by a qualified electrician.

Skinflint is in no way liable for the purpose and fitment of goods and services supplied to you. The company has no control over the fitment, suitability and method of their application or use.

 

Need more help?

If the answer to your question is not explained above, or you would like full details of our obligations and liabilities when you order products from our site, please visit our full Terms and Conditions of Supply here.

 

Need a bit more help?

Give the studio a call on 01326 565227 or email on info@skinflintdesign.com